The Balanced Scorecard Customer Perspective

The Balanced Scorecard Customer Perspective

Ted is a Founder and Managing Partner of ClearPoint Strategy and leads the sales and marketing teams.

Be sure to keep these 3 things in mind when you put together this perspective.

Table of Contents

FAQ:

How is program management different from project management?

Program management oversees multiple related projects, ensuring they align with the strategic objectives of the organization. Project management focuses on the successful completion of a single project, managing scope, time, and budget constraints to achieve specific goals.

What is program management?

Program management is the coordinated management of multiple, related projects aimed at achieving strategic business objectives. It involves comprehensive planning, execution, and oversight to ensure that the program delivers its intended benefits and value.

What is involved in program management?

Program management involves managing the interdependencies between projects, optimizing resource allocation, communicating with stakeholders, managing risks, and ensuring that all projects align with the organization's strategic goals. It includes setting program objectives, establishing governance structures, and monitoring performance metrics.

Why is program management important?

Program management is crucial because it ensures that all related projects are strategically aligned, resources are used efficiently, and risks are managed effectively. This holistic approach enhances the likelihood of achieving significant business outcomes and delivering value to the organization.

What is program management certification?

Program management certification validates an individual's expertise in managing multiple projects within a program. It demonstrates proficiency in aligning projects with strategic objectives, optimizing resource use, and delivering organizational benefits. ClearPoint Strategy supports professionals in achieving such certifications through comprehensive program management tools and resources.